If you purchased Bia Brazil through any of our retailers, please do not return the item to us. You will need to contact the person who sold the item to you.
We will accept items for exchange or refund within 21 days of delivery date, as long as they are in the same condition as received, that is, with the original packaging (the plastic bags), the original inner labels and the original tags attached.
Once your order is received, common sense dictates you should inspect it carefully. All claims for shortages, damages, incorrect merchandise or wrong items invoiced must be made immediately, either by phone, fax or email.
We recommend insuring your return to avoid loss and damages.
- We will refuse to accept merchandise after 21 days of delivery date.
- We will refuse to accept any worn, laundered or altered item as well as stained with deodorant, makeup, lipstick, spray tan, etc. No exceptions will be made.
- We will refuse to accept discontinued items.
- We will refuse to accept items that have not complied with our washing instructions.
- Due to health regulations, headbands and gloves cannot be accepted for return (unless the item is faulty).
- Customer is responsible for return shipping fees.
Do not expose any item to the sun during a long time, especially on a storefront window, because the sun damages the garments.
When you try on our clothes, please be very careful not to step on them (no shoes please) or stain them with makeup, lipstick or spray tan, especially light colors. If you leave the clothes stained, you will have to make the effort and rub them to leave no mark before returning them.
Before returning any item that you may consider a factory defect, please check it thoroughly, especially discolored items, as discoloration is the main cause for not following the care instructions.
Where to return:
Bia Brazil USA
8621 West McNab Road
Tamarac, FL 33321, USA.
Ph: (954) 597-8992
Please fill out our Return Form and include it in your package.
Click here to download our Return Form.
If you have any questions, please feel free to contact us.