FREQUENTLY ASKED QUESTIONS

Last Updated on April 13, 2016

ORDERING

We supply only what we have in stock. If you don’t see a specific item pictured on our website, it means it’s not available at this moment and will be received in a future shipment. Some colors or fabrics are seasonal and may not be replenished. We receive shipments from factory every 15 days, so we suggest you to keep checking for new additions.

You can place your order through our website. If you have any questions that are not listed here, please contact us by email at info@biabrazilusa.com or call us at (954) 597-8992.

You don’t need to register to purchase our products unless you want to become an authorized retailer. You can order a few pieces as a guest without registering, but we suggest you to create an account and be a registered user in order to save time, expedite the checkout process or review your order history. Your information is completely private and will never be sold to any other company.

If you checked out as a guest, please contact us by email at info@biabrazilusa.com. If you are registered, please click on “Track Order” under the “Customer Service” menu at the bottom of the page, or click on “My Account” on the top right.

Once your order has been submitted successfully, it’s no longer editable online, but you can contact us as soon as possible by phone at (954) 597-8992 so we can make changes manually before shipping. We will do everything we can to accommodate your request.

Once your order has been submitted successfully, it’s no longer editable online, but you can contact us as soon as possible by phone at (954) 597-8992 so we can make changes manually before shipping. We will do everything we can to accommodate your request.

Maybe. It depends on the status of your order. Please contact us immediately at info@biabrazilusa.com or (954) 597-8992 and we will do our best. If we are unable to cancel your order (for example, if it was already shipped out), we will walk you through our easy return process.

After your order is shipped, you will receive an email with a tracking number that will allow you to monitor the shipping. If you don’t receive the email in your inbox, please check your spam folder. You can also track your order online at any time.

Please click on “My Account” and check if your order has been delivered. Or contact us at info@biabrazilusa.com or (954) 597-8992.

Please click on “My Account” and check all the items of your order. If something is wrong, please contact us within 24 hours of receiving the product at info@biabrazilusa.com or (954) 597-8992.

Click on the Wholesale tab and fill out the form. Make sure to complete all the fields. We will receive and review your information, and we may have to contact you for additional questions.

DOMESTIC SHIPPING

Free shipping applies to orders over $120.00 within the U.S. only. All orders under $120.00 and shipped within the continental U.S., will have a flat rate shipping of $7.50.

Shipping charges are automatically calculated prior to submitting your payment information.

Please allow up to 48 hours for processing time after placing your order.

Orders are shipped Monday thru Friday. Orders placed over the weekend, will be shipped on Monday. On holidays, they will be shipped the next day.

INTERNATIONAL SHIPPING

We ship to most destinations worldwide.

** Note:  We require full and accurate shipping address for delivery. We will not assume responsibility for any incorrect addresses provided (misspelled street names, missing numbers, incorrect or missing apartment/suite/unit numbers, etc) or old locations that you are no longer at; and in this case, delivery, return and re-delivery charges will apply.

If your order is returned to us from the carrier because they were unable to deliver or you refused to accept the package, you will be responsible for the shipping both ways.

If the package was properly addressed and it was the carrier’s mistake to deliver to the wrong address, we won’t be held responsible. Once the tracking information shows it was delivered, it’s no longer in our possession. We will make every attempt to follow up with the carrier.

Shipping charges will depend on the provided destination postal code. Shipping charges are automatically calculated prior to submitting your payment information.

Yes. International orders may be subject to import taxes, Customs duties and fees which are collected once a shipment reaches your country. Additional charges for Customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; it is your responsibility to know the laws and regulations that apply to you or you should contact your local Customs office for further information. When Customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Also, we are not responsible for shortages or damages to packages opened by Customs.

BILLING

All our prices are in American dollars.

6% FL State Sales Tax will be added to all orders shipped to a Florida address only.

Yes. Please login to “My Account” to be able to print a copy of your invoice. If you are not registered, you can request it by email at info@biabrazilusa.com.

Refunds usually take 7-10 business days from the time we receive your items.

PAYMENT

Bia Brazil USA accepts payments with credit cards (Visa, MasterCard, American Express and Discover), PayPal and our gift card.

No. Our site does not allow split payments between two or more credit cards.

After submitting your order, a pre-authorization will be placed on your card and a “pending transaction” will show on your statement until funds are finally posted.

1- Add the product you want to your cart,
2- Click either on your cart or on the VIEW CART button (upper right corner),
3- Enter the code on the Coupon box and then hit Apply.
You will see it applied on the Cart Totals.
–> Note: If you skip the VIEW CART button and click directly on the CHECKOUT button, you won’t be able to apply the coupon. You will have to click directly on VIEW CART or go back to your previous screen and then click on VIEW CART before submitting your order.

GIFT CARDS

Add items to your cart and proceed to checkout. Then click on “Apply Coupon”.

Please click on “Gift Cards” at the bottom menu.

CATALOGS

No. We have digital catalogs that can be downloaded from “Catalog” at the bottom menu, and they are for reference only.

Our website is the most complete catalog.

GENERAL QUESTIONS

“Bia” is short for Beatriz, and Bia Brazil was founded by Beatriz Willhem Dockhorn in 1994, in the city of Porto Alegre, Brazil.

Bia was a Brazilian gymnastics champion during the 80s and a Physical Education teacher. During her 13 years experience as an athlete, she used her entrepreneurial nature to establish contacts and was able to take her brand worldwide.

Bia Brazil is carried at numerous online retailers, boutiques, gyms, studios, spas, etc and by personal trainers or individuals who sell at events, expos or local parties.

For a list of retailers, please contact us.

Our entire line is available in “One Size” only, as the fabric stretches to fit. We have only “One Length” as well. We do have a general measurement chart (used as a general guide only), please click on any of our items and you will see a “Size Chart” link below the price.

We do offer 10% discount to instructors and personal trainers.

Please register to create an account. Then provide via email at info@biabrazilusa.com a copy of your fitness certification as well as the name, phone number and contact name of the facility you are working for.

Once this information is verified, we will apply the discount to your account.

This offer cannot be combined with any other discount.

CONTACT

Our regular hours of operation are from Monday thru Friday, from 9 am to 6 pm Eastern Time (EST/ET). Feel free to call us at (954) 597-8992 or contact us through this website or by email at info@biabrazilusa.com

* También hablamos Español *

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